We have developed policies and procedures designed to protect your personal information, and have appointed a privacy officer to oversee compliance. As a customer, you may direct any inquiries to our customer service department, who will receive and respond to your inquiries as quickly as possible.
Customer information is collected to enable us to meet our commitments for the supply of natural gas and electricity and to ensure we maintain accurate business records. We collect the information both from the customer and from local utilities, as indicated in our contracts.
We obtain your consent to the collection of information when you enter into a contract with us as well as during the process in place for verification of customer information. When you call our customer service department, you will hear a message that lets you know that your call is being recorded. Should you prefer not to be recorded, simply let the customer service representative know that at the outset of the call. Our customer service representatives cannot disconnect the recording device, but will be pleased to direct you to another method of communicating with us.
We collect the information that is necessary for the supply of energy to our customers and the maintenance of accurate business records. We do not collect information other than that which you provide to us, except for usage from local utilities and change of utility account information from local utilities.
We use customer information for reasonable purposes, including meeting contractual obligations, effecting renewals, responding to regulatory and customer inquiries, and providing information to our legal and financial advisors and in cooperation with law enforcement agencies when so required. Information is retained for the duration of the contract period, as well as for a period of up to 10 years after the termination of customer contracts and any renewals thereof. We disclose information where required or reasonable, such as to our regulators, business partners (utilities, suppliers, etc.), law enforcement agencies, and legal and financial advisors.
We endeavor to keep information as accurate, complete and up-to-date as possible. Information is updated in the course of each customer contact in order to ensure that we have accurate information. If you would like to update your information with us, please contact our customer service department.
We safeguard your information through the use of technological, physical and organizational protections, such as passwords and firewalls, access cards, and organizational limits to access.
Customers may access our privacy policies by reviewing this document, available on our website, or contacting our customer service department for further details.
Information about an individual is disclosed to that individual, their legal counsel, or someone with power of attorney in respect of the individual. We reveal account information to those persons with the ability to contract in respect of that account. Where appropriate in the circumstances, information may be revealed to another individual, but only with supervisory approval.