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Home  |  Customer Service  |  Frequently Asked Questions

Frequently Asked Questions

» General Questions
» Sure Choice Questions
» Clear Choice Questions
» California Questions
» Michigan Questions
» Georgia Questions
» Maryland Questions
» New Jersey Questions
» New York Questions
» Ohio Questions
» Pennsylvania Questions
» Texas Questions
   • Quick Pay



General Questions
  1. What are the benefits of signing up with Commerce Energy?
  2. How much will I pay for natural gas or electricity with Commerce Energy?
  3. Will I receive two separate bills, one for delivery and one for energy?
  4. Will the utility continue to deliver and maintain the pipes and wires to my location?
  5. Is a contract required for a fixed price product?
  6. Is there a cancellation fee?
  7. What happens at the end of a fixed-rate agreement?
  8. What happens if I move?
  9. I'm only getting one service from Commerce Energy – either only natural gas or only electric. Can I sign up for both energy services?
  10. Will the service level from the utility be reduced when I switch to Commerce Energy or another Alternative Energy Supplier?
  11. If I switch back to the utility, are there any rules or penalties?
  12. Will the utility charge me more for "other services" if I change suppliers?
  13. Does the rate include transmission and distribution fees?
  14. Once I enroll with Commerce Energy, how long does it take for service to change over?
  15. How do I know that I've been switched to Commerce Energy?
California

 Electricity

   PG&E Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive two bills?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
   SCE Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
   SDG&E Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
 Natural Gas

   PG&E Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive two bills?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
   SCG Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
Michigan

 Electricity

   DTE Market
  1. Who is eligible for service?
  2. I am a current customer. How do I contact Customer service?
  3. Do I receive one bill or two?
  4. Is there a monthly service fee?
Georgia

 Natural Gas

   AGL Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
  6. I am a new resident. Can I enroll online?
Maryland

 Electricity

   BGE Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. Is there a monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
 Natural Gas

   BGE Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. Is there a monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
New Jersey

 Electricity

   PSE&G Market
  1. Who is eligible for service?
  2. I am a current customer. How do I contact Customer service?
  3. Do I receive one bill or two?
  4. What is the monthly service fee?
New York

 Natural Gas

   KeySpan Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. Will there be charges for transportation and distribution?
  5. What is the monthly service fee?
  6. Is there a fee for switching service to Commerce Energy?
Ohio

 Natural Gas

   COH Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. Is there a monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
   DEO Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. Is there a monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
Pennsylvania

 Electricity

   PECO Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
 Natural Gas

   PECO Market
  1. How do I know that my payment has been received?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
Texas

 Quick Pay

  1. How do I know that my payment has been received?
  2. Will a payment-fee be charged to my account?
  3. If there are insufficient funds in my bank account, will I incur a fee for the attempted transaction?
  4. Does Quick Pay accept partial payments?
  5. When will my payment post to my Commerce Energy account?
  6. If my account is past due, may I still use Quick Pay?
  7. If I use Quick Pay, will I still incur a late fee?
  8. What credit cards are accepted?
  9. Does the credit card information have to match the name and mailing address on the bill?
  10. Can I set up a debit to my bank account?
  11. Can this be used to set up recurring payments?
  12. Is there a special phone number to call?
  13. How do I find Quick Pay on CommerceEnergy.com?
  14. What information will I have to provide to submit the payment?
  15. I have multiple accounts. Can I pay for all of them in one call/one payment?
  16. I have a combined bill with multiple ESIDs under one account number. Can I pay the entire bill using this one account number?
  17. Is the web/phone payment method available in Spanish?
  18. What if my payment is rejected?
  19. Why can’t I view my billing statement online?
 ERCOT ESI ID

  1. Why am I required to enter an Electronic Service Identifier (ESI ID) when enrolling over the Web?
  2. Where do I find my ESI ID?
  3. What do I do if I don’t have an electric provider in Texas?
Electricity

   AEP Central Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
  6. I am a new resident. Can I enroll online?
   AEP North Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
  6. I am a new resident. Can I enroll online?
   CenterPoint Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
  6. I am a new resident. Can I enroll online?
  Oncor Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
  6. I am a new resident. Can I enroll online?
   TNMP Market
  1. Who is eligible for service?
  2. How do I enroll?
  3. Will I receive one bill or two?
  4. What is the monthly service fee?
  5. Is there a fee for switching service to Commerce Energy?
  6. I am a new resident. Can I enroll online?


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